Limited Five-Year Warranty

Ozark cooling units carry a limited five-year warranty. Warranty documents are your original sales receipt (should be kept in a safe place after installation) and the Serial number on the tank of the replacement unit. . After determining the unit is defective, and at Ozark discretion, we will either replace the unit from stock or repair the defective unit. If the warranty claim is filed within two (2) years from the date of sale (or three [3] years under an extended warranty), the unit will be replaced at no charge (parts only). If a warranty claim is filed within the first thirty (30) days from the sale, with prior approval from Ozark, we will also pay reasonable freight costs (usually FedEx) within the 48 contiguous states (On our FedEx account only).

What to Do

If you have a possible warranty claim, call Ozark Technical Support at the number listed on your warranty form. You must have the Serial number off the tank, the date of sale and the type of unit (all information found on the original invoice). The customer service representative will need the following information so that we can expedite your claim.

Ozark Cooling Unit Limited Warranty Retail Sales

This cooling unit is warranted (unit only, no freight costs) to be free from defects in material and workmanship under normal use and service for the period of two (5) years from the Ozark INVOICE date. Warranty claims must be made through Ozark. Within thirty (30) days of INVOICE date and with prior approval, Ozark will pay reasonable freight costs (usually UPS) within the 48 contiguous states if the cooling unit is determined to be defective. Beyond thirty (30) days from INVOICE date, all freight, installation and/or repair costs are the responsibility of the customer. THE CUSTOMER MUST OBTAIN AUTHORIZATION FROM Ozark PRIOR TO THE RETURN OF ANY DEFECTIVE COOLING UNIT.

This warranty extends only to the original purchaser. This warranty shall not apply to any cooling unit that has been subject to misuse, neglect, accident or abnormal conditions of operation. Examples of conditions not warranted include but are not limited to the following:

To be considered under this warranty, the unit only must be returned to the Ozark Cooling Unit facility within the warranty period with the unit I.D. sticker intact. Ozark will test the cooling unit and, if the examination discloses to our satisfaction that the failure is due to a manufacturing defect and is covered by this warranty, Ozark will repair, or at our option, replace the cooling unit only, without charge. If the failure has been caused by misuse, neglect, accident or improper installation, all freight, repairs and manufacturer labor will be billed back to the customer at regular cost. Upon request, an estimate will be provided before work is started.

THE FOREGOING WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS OR ADEQUACY FOR ANY PARTICULAR PURPOSE OR USE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE MANUFACTURER SHALL NOT BE LIABLE FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER IN CONTRACT, TORT OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE.